Help and Support

Most Amorai pieces are made to order. After you place your order, we begin production based on the options you selected. If your piece requires design confirmation, we will reach out before moving forward. You will receive updates as your order moves through the process.

Timelines vary by design, metal, and the details selected. After you order, we will share an estimated production and shipping window for your piece. If you are ordering for a specific date, feel free to message us first and we will help you plan the best timing.

Yes. You can request a custom design or modifications to an existing style through our Custom Ring Inquiry page. Share any reference photos, your budget range, and your target timeline, and we will confirm what is possible before production begins.

Metal availability depends on the design. We offer precious metal options including gold, sterling silver, and platinum. If you want a metal option you do not see, message us and we will let you know what is available for that style.

We offer moissanite and lab grown diamonds depending on the product. Each product page will list the stone type and key specs. If you want a different cut, size, or color than what is shown, message us and we will gladly check options for you.

Some rings can be resized, depending on the design and setting style. If you are unsure, message us with your order number and the ring style and we will let you know the best option.

Returns and exchanges depend on the item and whether it was made to order or customized. If you are unsure, message us and we will point you in the right direction based on your specific piece.

Because many items are made to order, changes may be limited once production begins. If you need to adjust something, message us as soon as you can and we will do our best to help.

Moissanite is a gemstone with its own composition and its own look. It is known for strong brilliance, great durability, and it is made for everyday wear. If you want help choosing a shape or size, message us and we will recommend options based on the style you are going for.

A lab grown diamond is a real diamond with the same chemical and physical properties as a mined diamond, created in a controlled setting. The main difference is origin. If you are deciding between moissanite and lab grown diamond, message us and we will help you choose based on what you like.

Engraving availability depends on the piece and the space available. If you want engraving, message us with the product link and what you would like engraved, and we will confirm what is possible and how it would be formatted.

Yes, shipments are insured. Orders over 500 dollars require a signature at delivery for security. If you have delivery preferences, message us right after ordering and we will do our best to accommodate them.

For everyday care, avoid harsh chemicals, remove jewelry before workouts, heavy lifting, cleaning, or swimming, and store pieces separately to prevent scratches. For cleaning, use a soft cloth and mild soap with warm water, then dry fully. If you ever have a question about a specific metal or stone, message us anytime.

Sometimes, yes. Loose stones are available depending on the stone type, cut, size, and color. Message us what you are looking for and we will confirm availability and pricing.

The design and proportions will match the listing. If the listing uses CAD or render style images, expect small differences in real life because lighting, reflections, and camera settings can change how metals and stones appear. Your finished piece will still follow the same design, and if you would like updates during the process, just message us.